"While medical staff were helpful ..."

About: Western Eye Hospital

What I liked

While medical staff were helpful and efficient the administrative staff were offensive and incompetent. When contacted later over the phone they refused to deal with my query and hung up on me several times.

What could be improved

Teach the admin staff how to properly deal with patients.

Story from NHS Choices

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Response from Western Eye Hospital

We are sorry to hear about your experience with some of our staff. Your feedback will be shared with the relevant department. If you would like to discuss your experience in more detail please contact our Patient Advice and Liaison Service (PALS) on 020 3313 0088 or by email pals@imperial.nhs.uk.

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