"Sunday endoscopy"

My son (21) had an endoscopy today - he received a letter and a telephone call to confirm his appointment.

When he arrived there was no waiting around, the staff were lovely - put him at ease and kept me updated in the waiting area (without being asked).

He received his results before he left.

When people arrive at hospital for this type of procedure they are obviously anxious - to have kind, caring faces and clear communication really helps - over the 2 hours I waited for my son, I watched other patients going in with various members of staff greeting them with a kind, reassuring manner - my sons nurse was brilliant at their job.