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"Maternity ward experience"

About: The Royal London Hospital / Maternity

I had my baby on Tuesday 18th at the royal London hospital. My midwife who delivered my baby was very nice and helpful. But after they finished with me it was down hill from there. The night staff were rude, unfriendly and not compassion to my situation as it was my first baby and to be honest I had no idea what to do and how to start the breastfeeding process. I was put in a ward where I continuously asked staff for help with feeding the baby. All they kept saying was the will be a person who goes around that can help me. By this is I've been sitting there for 2 hours and my baby hasn't had anything. When I asked the midwife on duty to help me they just said there is a class in the morning that can help you just give him the bottle. I was confused as they should at least show me the basics as I'm sure they are trained. I decided to wait for the nursing nurse as they were the one on duty who would show me how to breastfeeding. When they did finally see me they said the same thing give him the bottle. I was so disappointed And confused as to why people who advocate breast is best refused to help me. Cut a long story short I was discharged the next day and told my midwife and health visitor will call me to visit the next day. It's now Saturday and I haven't been seen by anyone. I called my local centre who told me that no one notified them that I was discharged. So if I didn't call the centre I would not be visited and my baby would not have been checked. I missed a window where i would have learnt how to breastfeed but my baby is now too use to the bottle. Worst experience ever.

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Responses

Response from The Royal London Hospital 6 years ago
The Royal London Hospital
Submitted on 19/06/2017 at 13:57
Published on nhs.uk at 14:32


We are sorry that your experience at the hospital wasn't to the usual high standard we strive for on a daily basis.

We pride ourselves on our safe and compassionate care and for you to not feel you received this is unacceptable and we can only apologise for this.

If you would like for us to investigate this, then please contact the PALS Team by email: pals@bartshealth.nhs.uk

Kind Regards,

Barts Health NHS Trust

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