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Care Opinion

An Unexpected Weekend Break

Posted By Greywanderer

"An Unexpected Weekend Break"

About: North West Ambulance Service NHS Trust / Emergency ambulance Royal Blackburn Hospital / General medicine

(as the patient),

When I took to falling asleep in inappropriate places - over my breakfast and whilst walking across the kitchen - it was agreed that I needed to find somewhere more suitable and by consensus the Royal Blackburn Hospital looked ideal.

The journey there was very pleasant. It was an enormous and capacious yellow taxi and we had individual seats and there was also a bed to use had I needed it. On the way a charming young lady took trouble to enquire after my special needs and did a great job of keeping us entertained.

At Blackburn we found the booking-in procedure somewhat involved, though I was soon taken to my suite which was called “Acute Medical B’ where I was given my own private apartment complete with ensuite and a handy little table. I have to say that front of house staff were excellent. Nothing was too much trouble and they insisted on my staying in bed all the time even for all those little personal chores that would not otherwise need help. They decided that I had not been imbibing enough and fixed up a bag of juice with a little pump to infuse it directly into my vein to save me the trouble of actually having to drink it.

They made me so welcome and insisted on my staying for an extra night, which I thought most generous.

If I were going to bitch about my stay it would be to say that… no, no, no: I’m not going to complain. I booked in at very short notice so it’s a lot to expect diabetic-friendly fare to be ready, and actually the chicken chasseur was very nice, and when I was hungry at bed time they brought me a welcome little salad.

Ignore any critical reviews you might read elsewhere. I would go again anytime.

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Responses

Response from Sarah Ridehalgh, Patient Experience Facilitator, East Lancashire Hospitals NHS Trust 7 years ago
Sarah Ridehalgh
Patient Experience Facilitator,
East Lancashire Hospitals NHS Trust

Submitted on 25/04/2017 at 12:28
Published on Care Opinion at 14:31

Thank you so much for your feedback regarding the ambulatory care and Acute Medical Unit B service at Royal Blackburn Teaching Hospital, and thank you for taking the time to do so.

It is lovely to receive such positive feedback about the support, care and treatment you received from the staff during your admission.

I will ensure your comments are passed onto the team who will be delighted to receive such wonderful feedback as they always strive to deliver safe, personal & effective care.

If you would like to provide us with further information about your experience, or a patient story then we would really value this so that we can try to make it like this for every patient visiting our hospitals and using our services.

You can either contact me (Sarah Ridehalgh) on 01254 734471 or by email at patientexperience@elht.nhs.uk.

Thank you again for commenting and best wishes.

Sarah Ridehalgh

Patient Experience Facilitator

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Response from Deborah Gallagher, Patient Experience Support Officer, Patient Experience, North West Ambulance Service 7 years ago
Deborah Gallagher
Patient Experience Support Officer, Patient Experience,
North West Ambulance Service

Submitted on 25/04/2017 at 14:35
Published on Care Opinion at 14:48

picture of Deborah Gallagher

Thank you for your kind review. It sounds like on this occasion as on all occasions, we sent you one of our top of the range vehicles, with added additional extras – I am not sure if you needed to try out the bed but just wanted to let you know extra blankets and pillows can always be arranged on request.

We also offer a number of other home comforts, freshly cleaned vehicles for each person, heating adjusted to your preference and we can also offer a musical accompaniment as a special request. I’m also glad that our member of staff tried to meet any additional requests that you had on your journey.

Whilst we do offer this excellent service, we do not go looking for repeat custom. However, should you need to access similar services in the future, we hope that you would not hesitate to call us.

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