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The doctor was attentive and listened to me

Posted By Miss DMU

"The doctor was attentive and listened to me"

About: Western General Hospital / General Surgery

(as the patient),

Having to travel outwith my NHS authority for this appt from the moment we arrived starting with the volunteer guide right through to the nursing staff and consultant. I was made to feel welcome, relaxed, my needs were the focus of the staff.

The waiting room was calm, airy & bright. Staff very professional, calm & informative. Not once did I feel rushed or nervous. Staff including the lovely Yr 4 med student treated me with the utmost respect & care explaining everything.

When examined I was put at ease felt comfortable & my dignity protected. Dr Eugenicos was very attentive & listened to me not rushing me or talking over me reassuring me all the time. Both nurses were polite & took time to explain things to me.

It was well worth the travel. Wish other departments were like this a real professional blueprint.

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Responses

Response from Jeannette Morrison, Head of Patient Experience, NHS Lothian 7 years ago
Jeannette Morrison
Head of Patient Experience,
NHS Lothian

Submitted on 24/04/2017 at 20:28
Published on Care Opinion on 25/04/2017 at 09:47

Dear Miss DMU

Thank you very much for sharing your feedback with us following your appointment with Dr Eugenicos at the Western General Hospital. I was so pleased to read how everyone that you met was able to make you feel welcomed and put you at ease, especially as you had to travel outwith you board area for this appointment.

I have shared your lovely feedback with the team at the Western General, who like me, will be delighted to read your kind words.

I hope that you got back home safely after your appointment and thank you again for your lovely feedback which is much appreciated.

Kind regards

Jeannette

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