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"Inpatient unit"

About: Doncaster - Tickhill Road Site

A family member was admitted here but this is our experiences. Uncaring staff. We are in shock at how uncaring some staff are. Disgusting treatment for mental health problems! This is not mental health, it is addiction rehab, homeless shelter and for drug addicts. The hospital just covers up it's issues rather than addressing anything. Staff sit in a locked offices doing nothing. We heard a patient crying and clearly needing assistance but shockingly staff did nothing?! Obviously we acknowledge that not all staff are the same, a minority are extremely caring and a credit to their profession but this is rare.

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Responses

Response from Doncaster - Tickhill Road Site 6 years ago
Doncaster - Tickhill Road Site
Submitted on 24/04/2017 at 12:43
Published on nhs.uk at 12:31


I am very sorry to hear of your experience when your family member was admitted to our ward.

This must have been a very distressing time for you all.

This is not the experience that we would wish our patients or their families to have and if you would like to contact us to give us further details, we would be happy to look into this for you.

You can contact us on 0800 0154334 or email complaints@rdash.nhs.uk

Yours

Laura Powell

Complaints Manager

Rotherham Doncaster and South Humber NHS Foundation Trust

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