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Wonderful Hospital

Story from nhs.uk

"Wonderful Hospital"

About: Queen's Hospital / Accident & emergency

My mother Myra Blass was taken to A&E in a very bad way on April 14th 2017. She was seen instantly by the Doctor, who after running some tests, sent her to the ERU. Where once again Doctors ran some more tests, all the time keeping the family informed. They told us she didn't have long to live. Towards the end they moved her to a side room and allowed the family to sit with her until she passed away. I cant thank the hospital team enough for their caring, kindness and wonderful support.

It didn't stop their when I need to collect the Burial certificate from the hospital I spoke to a wonderful member of staff in the Bereavement office who had even arranged an appointment for me with a Registrar for me to get the Death Certificate.

My family and I are Truly Grateful for the wonderful support we received from everybody at the Queens Hospital.

Thank You all very much for your help.

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Responses

Response from Queen's Hospital 6 years ago
Queen's Hospital

Submitted on 20/07/2017 at 15:01
Published on nhs.uk at 17:32

Thank you for taking the time to provide us with your feedback, I am so pleased to read that the care provided to you by the team was of such a high standard at a very difficult time for you.

I will ensure your feedback is passed onto the team so that they are aware of your kind words. Once again thank you for taking the time to make us aware of your experience.

Kind regards

Victoria Wallen

Head of Patient Experience

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