"see below"

About: Queen Charlotte's Hospital

What I liked

see below

What could be improved

see below

Anything else?

I went for an Ante-Natal booking appointment with my wife today and was disappointed with the service here.

Having waited over two hours to be seen, we saw a midwife who was flustered and flapping, had lost our notes ( as did it appear another patient waiting) , judged my ethnicity without asking, and spent most of our 2 hour appointment, telling us about her family, her flat (price!?!?) her church, her neighbours and left us feeling far from prioritised by her as a midwife.

My wife had to insist on telling her about prior history of miscarriage and she seemed to argue with us!!!

I think our feeling of the place was very much as we expected of a decent NHS hospital but the one to one service left a lot to be desired.

I felt it was important to share this information as it has left me quite unsure whether to have our first child at QCH and definitely quite unsafe in the hands of the midwife we saw.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Queen Charlotte's Hospital

Thank you for taking the time to post your comments. We are sorry to hear that you had a poor experience and are disappointed with the care provided by the nursing staff. Your feedback will be shared with the relevant department. If you would like to discuss your concerns in more detail please contact our Patient Advice and Liaison Service (PALS) on 020 3313 0088 or by email pals@imperial.nhs.uk.

Ref 048

  • {{helpful}} of {{total()}} people think this response is helpful