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"uti infection"

About: Darlington Memorial Hospital / General medicine

Last week i was admitted to darlington memorial hospital with a suspected uti and put in ward 34. the next day i was put in a private room on ward 34 close to the administration desk but was not given the alarm cord which was left hanging up in the air, out of my reach. soon after i needed to pass water , could not raise the alarm , got out of bed , tried to use a paper pot which overflowed over the floor, i opened the door to my room to attract attention but was ordered back in . i sat on the bed and cried my eyes out until a nurse arrived who cleaned me, and changed the bed linen.

Last year i was in the memorial hospital and my ex husband was in the next ward . on the night of his death a nurse called my eldest son to say he had died but the telephone conversation was disjointed and fragmented as the nurse did not have a very good command of the english language. the next day my son went into the hospital to visit me and the nurse asked my son if i would like to visit my husband. beleiving he was still alive, my son just said "my dad is dead , you can press the delete button". the nurse was sat in front of her computer.

In the previous year my son had a cataract operation at the memorial hospital. he was sent to the wrong waiting room by a nurse and was there for two and a half hours before a different nurse arrived and asked what he was doing there, he had missed his appointed time and would have to wait until the afternoon. when he had the operation it was carried out by a trainee while the consultant spent most of the time discussing some political issue he had with memorial hospital management. with a different nurse. after the operation my son was in a lot of pain and returned to the memorial hospital to have his eye checked but the nurse tested the wrong eye . the tests had to be done again by a staff nurse.

It is not my intention to cause offence, but i am expecting this review to be rejected as it is not what you want to read, however i have a granddaughter and her husband who work at the memorial hospital in theatres and they say i am right to send it.

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Responses

Response from Darlington Memorial Hospital 6 years ago
Darlington Memorial Hospital
Submitted on 26/04/2017 at 14:42
Published on nhs.uk on 28/04/2017 at 04:19


Thank you for providing feedback on your recent admisson to Ward 34 at Darlington Memorial Hospital

I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the Matron on your behalf.

We would welcome the opportunity to discuss your concerns with you about your care and if you would like to contact us with your name and some more details it would enable the Matron/Manager to look into your concerns for you.

We would only be bale to look into your concerns about your own recent care as without consent we cannot look into the other information you have mentioned.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is cdda-tr.patientexperiencecddft@nhs.net and you can make a formal complaint via this email address.

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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