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"District nurses were without basic equipment"

About: Bromley Healthcare / District nursing

(as a relative),

My mother needed to have injections for blood thinners after release from hospital, firstly we were told that they could not come for the first five days, so we, her daughters stayed with her and administered them at first, then on the sixth day we got a nurse who was bad tempered, asking for notes and prescriptions which were already given to the GP who requested them, and challenging who had given injections up till now, when I said it was me, she told me to do it again. She was also there to change a leg bandage and do a sitting and standing blood pressure. She seemed unaware that she needed to do these things, she just did a sitting BP, and eventually agreed to bandage the leg but did it so tight it had to be redone when she had gone.

The next day another nurse came who did the injection but also seemed unaware of the other two things and said she did not have a blood pressure machine with her, so that was not done

The third night no one came at all, and no one phoned, I have tried to get through to find out why and there is no reply.

These things need to be done EVERY DAY for some time, my mum is nearly 90, we have been here now for a month trying to sort everything out for her, and as we live in a different country will not be able to pop over and sort things out every time someone from the DN service lets her down, .

Surely there are standards that need to be maintained.

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Responses

Response from Amanda Mayo, Head of Integrated Care - Bromley ICN, Operations Directorate, Bromley Healthcare 7 years ago
Amanda Mayo
Head of Integrated Care - Bromley ICN, Operations Directorate,
Bromley Healthcare

My role is provide professional support to all nurses within Bromley Healthcare and to ensure services we provide are of the highest quality

Submitted on 24/04/2017 at 17:03
Published on Care Opinion at 22:29


picture of Amanda Mayo

Thank you for your posting. I am very sorry to hear that the nursing service provided to your mother has been below what should be expected from both her and you.

I would really like to look into the issues you have raised further but can only do this if you can email me with her name and date of birth?

My email address is amanda.mayo@bromleyhealthcare-cic.nhs.uk

Once again I am very sorry for the issues you have had to raise.

KInd regards

Amanda

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Update posted by Magic1 (a relative)

I have messaged you the information

Response from Amanda Mayo, Head of Integrated Care - Bromley ICN, Operations Directorate, Bromley Healthcare 7 years ago
Amanda Mayo
Head of Integrated Care - Bromley ICN, Operations Directorate,
Bromley Healthcare

My role is provide professional support to all nurses within Bromley Healthcare and to ensure services we provide are of the highest quality

Submitted on 25/04/2017 at 14:51
Published on Care Opinion at 15:07


picture of Amanda Mayo

Thank you. I will look into it today

Kind regards

Amanda

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Response from Amanda Mayo, Head of Integrated Care - Bromley ICN, Operations Directorate, Bromley Healthcare 6 years ago
Amanda Mayo
Head of Integrated Care - Bromley ICN, Operations Directorate,
Bromley Healthcare

My role is provide professional support to all nurses within Bromley Healthcare and to ensure services we provide are of the highest quality

Submitted on 28/04/2017 at 10:39
Published on Care Opinion at 16:20


picture of Amanda Mayo

To update on the issues raised above I have been intouch with Magic1 and have now passed the issues raised onto the Head of Service to investigate further

Kind regards

Amanda

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