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"Happy with the care given and how fast they acted"

About: Royal Aberdeen Children's Hospital / Accident & Emergency (Emergency Care)

(as a parent/guardian),

First of all I would like to say that I'm afraid of hospitals, my induction process birth and care after was absolutely traumatic and I don't wish it to anyone ever!

So safe to say that I was in panic when I had to go to hospital with my 4 month old baby who got my cold and had his vaccine as well so the fever appeared weird cough and I was useless. The moment I decided to go to the hospital was when he took half of bottle only and his breathing was fast and noisy. Because of our previous experiences I knew we would only stay for half an hour no need to bring his milk nappies or anything. When we entered the hospital and said what is happening they didn't believe us regarding his cough as it's not common for babies under 6 months. Then all night shift(arrived at 6am) checked and over checked him gave him steroids paracetamol ibuprofen even milk as it was feeding time(day shift). The doctors were brilliant with him,  as I don't know their names thank them for us to night shift and day shift to all doctors and consultants who went extra mile for him and reassured me all day long. I give my hat off to every single one of them! his diagnose is viral infection and croup so we are very happy with the care given and how fast they acted with him!

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Responses

Response from Caroline Clark, Chief Nurse, Children's Division, NHS Grampian 6 years ago
Caroline Clark
Chief Nurse, Children's Division,
NHS Grampian
Submitted on 26/04/2017 at 16:00
Published on Care Opinion at 16:16


picture of Caroline Clark

Thank you Adelaine for your very positive feedback and I hope your son is now feeling much better. The staff understand how difficult and stressful it is for parents when children are unwell and are admitted to hospital so I am very glad that your experience was a good one. All the medical staff will be delighted with your feedback and I will of course share this with the staff.

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