"Elderly Mother"

My Mother was rushed to Hospital via Ambulance at the end of Nov, last year. The care she received in A and E, Trauma, Acute Medical Unit, Neurology and latterly in Ward 80 ( which I will go on to ) was exceptional.

However, once diagnosed with Encephalitis she was moved to Ward 112, where she remained for several weeks. I have to say I found it very intimidating both telephoning and visiting this Ward. At the time Mum was not out of danger and the visits were very stressful.

I telephoned a number of times ( sometimes barely able to get my hand to the phone ) and on more than one occasion the staff were abrupt and unhelpful.

Even though we were regular visitors over a long period of time, staff barely acknowledged us when we entered the Ward. I would often ask if I could see a senior member of staff at the end of visiting to ask about her progress, but would find myself waiting and waiting, until in the end I would have to go and find someone, perhaps on another bay.

Even Mum ( who at the time was v poorly said that some of the staff made her feel that she was a nuisance and were abrupt with her ). It could not have been more different on the other Wards she visited. Latterly she has spent almost three months on Ward 80 and will be forever grateful for the exceptional care she received there. Nothing was too much trouble for the staff on this Ward, it was truly in stark contrast to Ward 112!