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Excellent care for the patient

Story from nhs.uk

"Excellent care for the patient"

About: Colchester General Hospital / Urology

I had to be reeferd the the elective care center to have a camera procedure and was very nervous and frightened of what was about to be .the wait was about twenty minutes so not to bad before I was called in to another waiting room and got changed for the procedure i was eventually called in and I was seated in front of this lovely smiling urology doctor who explained everything to me and reassured me it would be reasonable painless .so we carried on with the procedure and I was very tense but with the doctors reassurance and talking me through it all it was not a bad experience at all.

I would like to thank the team very much for there empathy and kindness.

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Responses

Response from Colchester General Hospital 6 years ago
Colchester General Hospital

Submitted on 08/05/2017 at 12:27
Published on nhs.uk at 12:32

Many thanks for your comments and taking the time to submit them. We try really hard to improve our services based on the comments we receive from our patients, their relatives or carers.

I would like to send your comments to the staff concerned, could you email me, copying and pasting your comments into the email please, so we can pass on your good wishes?

Many thanks

Paul Searle, Head of Communications

Colchester Hospital University NHS Foundation Trust

info@colchesterhospital.nhs.uk

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