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"First class care by physios"

About: University Hospital Wishaw / Emergency Department University Hospital Wishaw / Trauma & orthopaedics University Hospital Wishaw / X-rays and Scans

(as the patient),

I attended A&E with a knee injury I sustained whilst playing football. I was taken within 5 minutes and seen by Laura one of the physios. She made me feel at ease about the injury and treated me with the upmost care and respect. I was told the process of what happens with the type of injury and the recovery and further actions required. I later attended a week later for a appointment and was seen by Alan another physio of the A&E department. Alan again the same as Laura was a credit to your hospital in the way he dealt with me. He organised a MRI scan to be actioned as he felt there might be damage to my ACL. Both Alan and Laura have gave me continued support throughout my recovery and continue to do so. Due to my occupation I have required to obtain information to pass to my employer which Alan has helped me with. The experience and customer service I received from both parties was exceptional.

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Responses

Response from Peter McCrossan, Director for Allied Health Professions, University Hospital Wishaw, NHS Lanarkshire 7 years ago
Peter McCrossan
Director for Allied Health Professions, University Hospital Wishaw,
NHS Lanarkshire
Submitted on 21/04/2017 at 13:47
Published on Care Opinion at 14:11


picture of Peter McCrossan

Dear Lee 425,

Thank you for taking the time to let us know about your experience of the physiotherapy presence in the A&E department at Wishaw General Hospital. I am delighted that you found the service and care to be of an exceptional standard.

I will make sure that your kind and positive comments are shared with Laura and Alan.

I hope you are on the road to recovery and are able to return to your footballing activities as quickly as possible.

Best wishes for your recuperation

Peter

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