This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Mary, Ward 44, 22.03.17-31.03.17

Story from nhs.uk

"Mary, Ward 44, 22.03.17-31.03.17"

About: The Royal Victoria Infirmary

Mary was a patient on Ward 44, Leazes Building, RVI, Newcastle from 22nd March 2017 until her death on 31st March 2017.

I am writing this review on behalf of Mary's close family.

We were overwhelmed by the care, patience, sensitivity and professionalism of all the staff involved with Mary and with us during that time.

We just want to say a huge thank you to everyone on the ward who made this difficult time easier for us.

You made every effort to ensure that Mary was comfortable and as pain-free as possible during that time.

Even though you were obviously busy, with many other patients needing care, you were sensitive to our needs.

You gave your time and patience to ensure that we had privacy when we needed it and went out of your way to provide reassurance and sustenance.

We couldn't have asked for any better care; it was outstanding the way in which you listened to us and gave Mary and us your time and care in spite of the pressures around you.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from The Royal Victoria Infirmary 6 years ago
The Royal Victoria Infirmary

Submitted on 03/05/2017 at 11:54
Published on nhs.uk at 12:31

Thank you for taking the time to leave your feedback and rating ward 44, Surgical Services at the Royal Victoria Infirmary with 5 stars. We would like to offer our condolences to you and your family regarding your bereavement and loss of Mary. It is extremely kind of you to place such positive comments on NHS Choices at this difficult time. Our staff strive to ensure they meet every expectation whilst providing compassionate end of life care. We will be sure to share your kind feedback with the whole team who will be encouraged by your kind words.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k