"May I suggest that the website ..."

About: Petersfield Hospital

What could be improved

May I suggest that the website could be more helpful. I needed a blood test and came to this website to find out how to make an appointment. No mention of blood tests (or, for example X-rays) anywhere that I could find on the website. Rang the main hospital number and was given a separate number to call. This number was answered with a recorded message to the effect that they were closed for making appointments (at 0930 on a weekday) and no messages could be left. Surely the website should be able to tell me how and when I can make an appointment for a blood test.

Anything else?

Having eventually got through (to a real person),they were very helpful, and the staff taking the blood test (and at the subsequent unexpected X-ray) could not have been more efficient.

Story from NHS Choices

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Response from Petersfield Hospital

Thank you for your comments regarding the NHS Choices website. All of the information regarding Petersfield Hospital, services they offer and telephone numbers are on www.hchc.nhs.uk as this is the NHS trust responsible for providing services at Petersfield and is updated regularly. I will look into whether we can update the information on NHS Choices. I will pass your kind comments regarding the staff onto the relevant people.

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