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Care Opinion

My stay in hospital

Posted By Ruadh

"My stay in hospital"

About: Scottish Ambulance Service / Emergency Ambulance University Hospital Monklands / General Medicine (Wards 2,10,12 and 17)

(as the patient),

I had a seizure in the shower.

The staff understood that I had dementia and acted accordingly.

My wife got full access to my care.

Visitors

Visitors


Staff attitude

Staff attitude


Staff skills

Staff skills

I felt recognised as a person.

Being listened to

Being listened to

More about:
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Responses

Response from Martin Esposito, Consultant Paramedic - Major Trauma, Clinical Directorate, Scottish Ambulance Service 7 years ago
Martin Esposito
Consultant Paramedic - Major Trauma, Clinical Directorate,
Scottish Ambulance Service

Submitted on 21/04/2017 at 12:36
Published on Care Opinion at 12:50

picture of Martin Esposito

Dear Ruadh

Thank you so much for sharing your experience on Patient Opinion. I was really sorry to hear that you had a seizure in your shower. It must have been an extremely frightening experience for you and your wife.

I was so pleased to read about the care you received and that you felt listened to and recognised as a person. What you are describing is person-centred care, and as your story highlights, it is such an important part of the care that we provide.

I do hope that you are recovering well.

Thanks again for taking the time to share your story.

Take care

Martin.

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Response from Nichola Summers, Deputy Director of Hospital Services, University Hospital Monklands, NHS Lanarkshire 7 years ago
Nichola Summers
Deputy Director of Hospital Services, University Hospital Monklands,
NHS Lanarkshire

Submitted on 21/04/2017 at 13:13
Published on Care Opinion at 14:04

picture of Nichola Summers

Dear Ruadh

I'm really grateful that you took the time to share your experience on Patient Opinion, and pleased that you feel the staff were able to provide the kind of individualised care you needed after such a frightening experience.

I'm sure it was important for both you and your wife that she was able to be involved in your care.

Thank you for your feedback, and I hope you are feeling much better now.

Best wishes

Nichola

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