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"Tells me then asks me?"

About: Southend Hospital / Respiratory medicine

I attended the chest clinic and told by the doctor that he had read my records and my history, then proceeded to ask me what my history was?

I felt the appointments was a waste of time, I have a lot of health problems relating to my chest but was discharged ... then diagnosed by my fabulous GP as having a raging chest infection which he is still battling to get under control.

I couldn't see the point of the appointment or what it was meant to achieve, this being the second time I have been discharged from this clinic facing an emergency, on one occasion being discharged then collapsing in the corridor minutes later and rushed to 'resus'!

I was offered admission last week to deal with my ongoing chest infection but didn't have any confidence in the care on offer which is quite worrying.

Patient choice should allow su to choose which hospital we are to be admitted to in these instances.

No pint in complaining ... nothing ever changes!

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Responses

Response from Southend Hospital 7 years ago
Southend Hospital
Submitted on 19/04/2017 at 16:21
Published on nhs.uk at 18:31


Dear Sir/Madam,

Thank you for your feedback and we are sorry to hear of your concerns.

Please be assured we will pass your feedback to the relevant department, however this is an anonymous site so we have no personal identifiable information for you so in this case if you would like this to be reviewed further please contact our pals team giving your personal details.

pals@southend.nhs.uk or call direct on 01702 385333 or you can drop in 8.30am - 4pm daily and the team will be happy to assist.

We appreciate your feedback.

Regards,

Patient Experience Team

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