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My Quadruple Heart By-pass

Posted By Keyboards 134

"My Quadruple Heart By-pass"

About: Manchester Royal Infirmary / Cardiology

(as the patient),

I received a telephone call on Tuesday asking me to attend for my procedure the next day as they had a slot.

From the time I arrived I could not fault anything. The staff were attentive and friendly.

Eventually I went to theatre at around 4pm the next day.

I woke up in the Cardiac Intensive Care Unit being told by my nurse that it was all over and everything went well. She told me that she would be looking after me on that shift.

Within half an hour the ward Sister had telephoned my wife to say that everything was ok and that I was recovering.

My daughter picked me up and brought me home 4 days after surgey after my surgeon had spoken to me and said I was making excellent progress.

I would like to thank all the surgeons, doctors, nurses and ancillary staff for their professional attitude and friendly caring, particularly in THE CICU. There were people from mid 30's to mid 90's and all appeared to receive the same treatment.

I know you should never single anybody out but, I have two nurses in mind on the CICU. Firstly Rachael, for her kind, humourous cojoling which got me on the road to recovery a lot quicker (did you get your bike? ). Secondly Anu, whose professional caring and administrative skills made my discharge so simple.

In fact to all the Staff Nurses, Sisters, Nurses and Doctors in the CICU, thank you, you do a brilliant job.

I am surprisingly home in time for my wife's birthday and my 72nd birthday, and I hope this is printed.

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Responses

Response from Patient Experience Team, Manchester University NHS Foundation Trust 6 years ago
Manchester University NHS Foundation Trust

Submitted on 20/04/2017 at 11:22
Published on Care Opinion at 12:36

Thank you for taking the time to share your kind feedback via the Patient Opinion Website. We were pleased to read that you had a positive experience at the Manchester Royal Infirmary. We were especially pleased that you found our staff to be friendly and attentive. It was good to read that you and your wife were kept well informed at this difficult time and that the professional and caring attitude of the staff involved in your care helped to make your experience a good one. It is always good to receive feedback which highlights the dedication of our staff and the high standard of care we aim to proivide to our patients and we are happy that we achieved this during your stay. It was good to learn that you are now at home in time for two special occassions and we hope you are recovering well. We will share your feedback with the Lead Nurse of Specialist Medicine so that it can be shared with the wider team.

Response from Manchester Royal Infirmary 6 years ago
Manchester Royal Infirmary

Submitted on 20/04/2017 at 11:23
Published on nhs.uk on 23/03/2019 at 22:08

Thank you for taking the time to share your kind feedback via the Patient Opinion Website. We were pleased to read that you had a positive experience at the Manchester Royal Infirmary. We were especially pleased that you found our staff to be friendly and attentive. It was good to read that you and your wife were kept well informed at this difficult time and that the professional and caring attitude of the staff involved in your care helped to make your experience a good one. It is always good to receive feedback which highlights the dedication of our staff and the high standard of care we aim to proivide to our patients and we are happy that we achieved this during your stay. It was good to learn that you are now at home in time for two special occassions and we hope you are recovering well. We will share your feedback with the Lead Nurse of Specialist Medicine so that it can be shared with the wider team.

The Patient Experience Team.

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