"I telephoned with a query and ..."

What could be improved

I telephoned with a query and was put on hold. I was then cut off. When I rang again I explained that I had been cut off but a receptionist said "Well I didn't do it. You must have done it yourself" I did not say that YOU had done it but was merely explaining my calling again. There is really no need to be so brusque especially when the caller is most likely to be worried. A small point but polite customer service costs nothing.

Story from NHS Choices

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