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"Staff are absolutely lovely!"

About: James Paget University Hospital / General surgery

I had a haemmorrodectomy and from the minute I walked in to the Day Care Unit I was treated very respectfully and kind. The staff were patient and gentle (I had an enema) and listened to my needle phobias (numbed the hands). The surgeons were friendly which put my mind as ease before the sleeping part came. I woke and the nurses who looked after me were very respectful.

The aftercare was good as well considering I bled due to my own stupidity. I kept calling them each week which they nevee seemed to mind. I admit I panic but they have a lovely caring nature about them. It was painful to have my surgery but the staff made my stay a happy one. Its a very nice hospital with friendly receptionist that greet you when you walk in the main entrance and even the canteen and shop staff are very nice as well.

A really nice environment.

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Responses

Response from James Paget University Hospital 7 years ago
James Paget University Hospital
Submitted on 18/04/2017 at 09:33
Published on nhs.uk on 20/04/2017 at 04:13


Dear BGD76

Thank you for posting your lovely feedback.

I am so pleased to hear that despite your anxieties regarding surgery, you felt supported and reassured by our caring staff.

I have shared your comments with the staff involved, who I am sure will be pleased to hear that they had such a positive impact on your experience.

Best Wishes

Amanda Hood

Head of Patient Experience and Engagement

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