"Disappointing and frustrating"

Sadly my experience has been disappointing and frustrating. I booked for a second opinion regarding my back problem and at each stage of making the appt I asked if this consultant knew about my specific condition. I was advised by the coordinator and the consultants sec that this consultant was a specialist in my condition. I even asked the consultants sec to ask the consultant so I knew I was making the correct booking. The consultant told me they had.

On arrival for my appt they didnt have access to my MRIs from the NHS (I was told they would have, after all this was the whole point of the appt) and as a backup I had taken my MRI on disc and the consultant couldnt open that either. Then the consultant told me they knew nothing about my condition and wasnt the right person to see. So I have paid £280 for nothing. I was so upset that I made a complaint via email. The complaints policy states this would be acknowledged within 48 hours and it wasnt, I had to make phone calls to check they had it. I was then told I would have a response within 20 working days or notification if it would take longer. Its a week past this time and I havnt heard anything. For someone that is in chronic pain and has high hopes that by visiting the Spire I would be given the time and expertise to have all my questions answered, this has been utterly soul destroying.