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2 Hours 5 mins in phone queue

Posted By ceslo186

"2 Hours 5 mins in phone queue"

About: Lauriston Building

(as the patient),

I called for an appointment in the morning, was told I was number 6 in queue. I wasted over 2 hours on the phone before hanging up. I think this is absolutely disgraceful and I will be making a complaint to NHS Scotland. Was there even anyone there?

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Responses

Response from Jeannette Morrison, Head of Patient Experience, NHS Lothian 7 years ago
Jeannette Morrison
Head of Patient Experience,
NHS Lothian

Submitted on 18/04/2017 at 08:42
Published on Care Opinion at 09:51

Dear ceslo186,

I am so sorry to hear about your difficulties trying to get through to the Laurieston Building yesterday. I am aware of some difficulties patients have had getting through to the staff and I have shared your feedback with the senior staff, who I am sure like me will be disappointed to hear of your experiences. If you would like us to look into this for you and would be grateful if you can please contact the Patient Experience Team:

Email: feedback@nhslothian.scot.nhs.uk

Telephone: 0131 536 3370

Once again, please accept my apologies for your experiences.

Kind regards

Jeannette

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