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"Impressive care from Endoscopy department"

About: Dorset County Hospital

As a practising nurse and former midwife of nearly 44 years , I have found myself on the receiving end of patient care today . I was booked for a colonoscopy prior to later tx for pelvic floor problems . As I have diabetes I had an early appointment and Arrived promptly and was greeted by a friendly receptionist . I was apprehensive about the procedure (personal reasons ) . I was treated with great care and kindness ,from the minuteI was taken into the interview room , every member of staff encountered waspleasant ,friendly and relaxed which inturn had a positive effect on me

I opted to have sedation which was a good decision as parts of the procedure were quite painful ,although carried out with great care .

The Nurse endoscopist and their team were brilliant as were the HCA 's in recovery area. This is a very well run department It was also good to hear and witness comeraderie between staff members , great evidence of team work and I cannot praise everyone too highly

Thankyou

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Responses

Response from Julia Woodhouse, Patient Experience Facilitator, PALS, Dorset County Hospital NHS Foundation Trust 6 years ago
Julia Woodhouse
Patient Experience Facilitator, PALS,
Dorset County Hospital NHS Foundation Trust
Submitted on 18/05/2017 at 10:38
Published on Care Opinion at 13:49


Dear Angela,

Firstly let me apologise for the delay in responding to your much-welcomed story; I have been having some technical difficulty in signing in to NHS Choices!

Thank you so much for taking the time to relate your story. It is good to hear that your experience in Endoscopy was so successful and that the staff were able to relax you and make the experience a positive one.

I will make sure that your comments are passed on to the Endoscopy team who I know will be delighted to know that you were happy with the care you received. I hope that you are on the way to getting your symptoms sorted, and we will always be glad to care for you here at Dorset County Hospital.

Best wishes,

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