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"Gynaecology department is badly managed"

About: Royal Free Hospital / Gynaecology

My GP referred me because of a persistent cyst. I had a consultation appointment to discuss the results of a blood test and ultrasound scan.

I was first seen by a medical student who asked if I was happy to talk with them and they would discuss my situation afterwards with the consultant. When they confirmed that I would not see a consultant myself, I said I was not happy with this approach as my fully qualified and experienced GP had referred me to a consultant. I was then seen by a registrar. Six months later, in the same situation for the cyst being monitored, I was seen by a junior doctor who was confused about the number of cysts I had and I had to clarify the situation with them. This was frustrating and I had little confidence that they had fully explained the facts to a consultant that they popped out to discuss this with. I cannot understand why a referral does not result in a discussion with a consultant. Ovarian cancer is serious and I am not reassured by my experience so far. If my next referral in six months time is managed like this, I will have to ask for a referral to a private hospital.

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Responses

Response from Royal Free Hospital 6 years ago
Royal Free Hospital
Submitted on 28/04/2017 at 09:56
Published on nhs.uk at 10:30


Hello

Thank you for taking time to leave feedback, I am sorry for the experience you have had to date and can understand your frustration.

It is not uncommon to see a Registrar; these Drs are experienced and work very closely with the consultants.

In the event of a patient seeing a Junior Dr the expectation is that they are supervised, although not necessarily in the room.

Once you have a new appointment date please ring to confirm it is a consultant you are seeing and their name.

I hope all future contact with the hospital helps provide reassurance about your care.

Kind Regards

Richard Chester

Richard Chester - deputy director of patient experience

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