"Excellent facilities for inpatient ..."

What I liked

Excellent facilities for inpatient amputee rehabiliation. I wonder if there are better facilties?

Community feeling within inpatients assisted by shared physio and mealtimes.

Good tie up between the various specialists, consultant, doctor, physio, OT and nursing.

What could be improved

generally nursing care was good with some high quality staff, but messages weren't always passed and sometimes the patient needed to inform staff of the current direction. Access to prosthetists was great on site but sometimes I felt that they should be clearer about their appointments and time keeping. One felt at times that one had to pin them down to a time for the next consultation.

Anything else?

I would heartily recommend these facilities to other amputees,

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Response from Queen Marys Hospital (roehampton)

Thank you for taking the time to leave us your feedback.

Your comments will be passed on to our staff, who enjoy receiving positive feedback on their work. We're glad that you feel that our services meet the high standards we set ourselves.

Your comments regarding the passing of messages between staff and issues with the appointment systems have also been passed on; these are both areas that we would like to improve. If you would like to get actively involved in improving our services, you can join one of our "user groups" that are held at Queen Mary's. This will give you the chance to get involved in making decisions on how to improve our services.

To join a group, please email Tom Magill (our Patient Involvement Officer) at tom.magill@wpct.nhs.uk, or phone him on 0208 812 7642.

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