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Thank you to the general medical secretary

Posted By Fran65

"Thank you to the general medical secretary"

About: Queen Elizabeth Hospital Birmingham

(as the patient),

I came into the Heartlands A&E department after having an epileptic seizure if I had been at home I would have gone to the Queen Elizabeth hospital. As I am now unable to drive I asked to be transferred to the Q. E. for any follow up appointments.

My GP. received my discharge letter from Heartlands but the QE had no information on my case. I was put through to Katie, Dr Shaker's general medical secretary, who has dealt with me in a friendly and efficient manner.

When she said she would call me back she did and she got everything sorted out. She gave me reassurance at a worrying time and I hope you will pass on my thanks to her for all her help.

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Responses

Response from Andrew Rice, Patient Experience Facilitator, University Hospitals Birmingham NHS Foundation Trust 7 years ago
Andrew Rice
Patient Experience Facilitator,
University Hospitals Birmingham NHS Foundation Trust

Submitted on 13/04/2017 at 15:56
Published on Care Opinion at 16:16

Thank you for taking the time to feedback about your experience at the Queen Elizabeth Hospital Birmingham. We are delighted to hear that staff gave you reassurance at a worrying time. Please contact patient experience at patientexperience@uhb.nhs.uk if you wish to give further details. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

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