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Mother in law's care journey

Posted By Cora

"Mother in law's care journey"

About: Grange View Tameside General Hospital

(as a relative),

My mother in law got admitted into Grange View Intermediate Care centre, after about 1 week her health worsened resulting in her having a stroke, we have now found out she was not looked after properly, she wasn't fed correctly or on one occasion she had not even got any water to drink, the staff kept her in bed at times and never bathed or showered her throughout her stay, I would never ever send anyone there based on her experience, the staff didnt seem bothered to give basic care, when collecting her clothes after she left we found dirty nappies thrown in the wardrobe which she couldn't have put there because she couldn't walk, and dirty clothes also. A few staff seemed caring but some staff didn't at all, absolutely disgusting behaviour by staff when it's supposed to be a rehabilitation center.  

Its a relief that she is now in Tameside Hospital where she is receiving excellent care.  

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Responses

Response from Pennine Care NHS Foundation Trust 7 years ago
Pennine Care NHS Foundation Trust

Submitted on 20/04/2017 at 14:05
Published on Care Opinion at 14:24

Hello Cora,

We are very sorry to hear about your concerns, which we take absolutely seriously. We have passed your complaint on to the Unit Manager and they would really like to have the opportunity to talk with you directly to gain a full understanding of what happened.

Please could you call the Patient Advice and Liaison Service on 0161 716 3178, they will be able to support you with this and arrange a meeting with the Unit Manager.

Thank you

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Tameside and Glossop Integrated Care NHS Foundation Trust 7 years ago
Tameside and Glossop Integrated Care NHS Foundation Trust

Submitted on 24/04/2017 at 09:36
Published on Care Opinion at 10:57

This response is from the Tameside & Glossop Integrated Care NHS Foundation Trust which provides services at Tameside Hospital.

We note your comments have been acknowledged by Pennine Care Foundation Trust.

Thank you for sharing your comments about Tameside Hospital with us.

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