"Appalling service"

About: Queen's Hospital / Accident & emergency Queen's Hospital Accident & emergency

Posted via nhs.uk 7 years ago

Been calling all day called 6 times and 6 times hanging on for appointments and cut off after holding for 10 minutes each time. Trying to get information after an A&E Referral for Cardiologist 8 weeks ago!!!
Wish I had gone to Basildon. Terrible service

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Queen's Hospital

Submitted on 24/07/2017 at 11:29

Published on nhs.uk at 12:32

"Thank you for taking the time to provide feedback on the service you recently received.
Please accept my apologies this is not the level of service we expect our patients to receive. Your comments will be passed to the service lead for future monitoring.
Should you wish to discuss this further please contact the Patient Advice & Liaison Service on telephone number 01708 435 454 or alternatively by email PALS@bhrhospitals.nhs.uk.
Kind Regards
Patient Advice & Liaison Service
"

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Appalling service

"Appalling service"

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