"Being a long term patient of hammersmith ..."

About: Western Eye Hospital

What I liked

Being a long term patient of hammersmith hospital at du cane road i was recieving what i could i say was a 5 star service in all areas.

after being diagnosed with an eye condition i became a patient of the western eye hospital. Expecting the same service as at hammersmith i was convinced that this was the best trust in england. to my surprise i found the staff (apart from nurses) very untrusting, always frustrated, inpatient with any questions i had to ask about my new condition, was not aware of any previous tests i did, rude and arrogant. in fact one of the opticans was having a full on converstation on his mobile whilst i had my head on a machine waiting for his instructions for at least 15 mins. as for the receptionists it should be common practice to ues phrases such as "good morning/afternoon", "thank you" and "please"

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Response from Western Eye Hospital

Thank you for taking the time to post your comments. We are disappointed to learn that you were dissatisfied with the attitude of some staff. Your feedback will be shared with the relevant department. If you would like to discuss your experience in more detail please contact our Patient Advice and Liaison Service (PALS) on 020 3313 0088 or by email pals@imperial.nhs.uk.

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