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Worried my surgery will be postponed again

Posted By Worried Today

"Worried my surgery will be postponed again"

About: Queen Elizabeth University Hospital Glasgow / General surgery (Wards 9a, 9b, 9c & 9d)

(as the patient),

I have been waiting for a date for a micro-discectomy since December 2016. I was given a date for this - 7th April for pre op assessment and then the surgery on 10th April. I had a call on the 6th April asking if I could go in that night for surgery on the 7th due to emergency operations taking place on the 10th and rather than cancelling me I would be done on the 7th.

I was prepped for theatre at 6am on the day (with theatre gown etc on). I was informed that there were several in front of me and that I should be going down to theatre between 1 and 2pm that day. At around 2pm I was informed that my surgery would not be taking place due to things being slow in theatre with other cases. I had to go home and now have to phone on Wednesday morning to find out if I go in that night or on Thursday morning for surgery on Thursday. I am now so worried that I will be sent home again as I am in constant pain with prolapsed disc. The nursing staff were lovely but I am just so frustrated and worried that my surgery may be postponed again.

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Responses

Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde 7 years ago
Lisa Ramsay
Patient Experience Public Involvement Team Support,
NHS Greater Glasgow & Clyde

I work in a small team within NHS Greater Glasgow & Clyde. Part of the team’s role is to support patients and carers through our feedback systems which will help to improve the services we provide. On Patient Opinion, I support Lorna Gray, Patient Experience Public Involvement Project Manager, and Niall McGrogan, Head of Patient Experience Public Involvement.

Submitted on 13/04/2017 at 11:06
Published on Care Opinion at 11:17

Dear Worried Today

Thank you for taking the time to post on Patient Opinion. I am sorry to read about what you experienced on 7th April, I appreciate how this would have affected you.

I will share your feedback with the General Manager of the service and ask that they respond to the concerns that you have raised here.

Best wishes
Lisa

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde 7 years ago
Lisa Ramsay
Patient Experience Public Involvement Team Support,
NHS Greater Glasgow & Clyde

I work in a small team within NHS Greater Glasgow & Clyde. Part of the team’s role is to support patients and carers through our feedback systems which will help to improve the services we provide. On Patient Opinion, I support Lorna Gray, Patient Experience Public Involvement Project Manager, and Niall McGrogan, Head of Patient Experience Public Involvement.

Submitted on 18/04/2017 at 16:12
Published on Care Opinion at 16:54

Dear Worried Today

Further to my previous response, Margaret Wood, Clinical Service Manager, has asked if you could contact her directly with some personal details including your date of birth, to allow her to look into what you have raised here. Her email address is Margaret.Wood@ggc.scot.nhs.uk.

Best wishes
Lisa

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Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde 6 years ago
Lisa Ramsay
Patient Experience Public Involvement Team Support,
NHS Greater Glasgow & Clyde

I work in a small team within NHS Greater Glasgow & Clyde. Part of the team’s role is to support patients and carers through our feedback systems which will help to improve the services we provide. On Patient Opinion, I support Lorna Gray, Patient Experience Public Involvement Project Manager, and Niall McGrogan, Head of Patient Experience Public Involvement.

Submitted on 27/04/2017 at 11:15
Published on Care Opinion at 13:36

Dear Worried Today

Thank you for getting in contact with us directly. I understand that our Neurology service has looked into both of your posts and that a new date for surgery has been confirmed to you by your Consultant's secretary.

I would like to wish you well for your surgery.

Best wishes
Lisa

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