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told one thing then you do the other

Story from nhs.uk

"told one thing then you do the other"

About: King George Hospital

My wife came in in great pain with gallstones was told she would be have a opp the next day the 1 hour later told she is going home still in pain & had the drip removed while still running so now had to go privete & the opp is Monday only 3 day as its now Friday will think twice before coming back to King George's did support the save program but now not sure.

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Responses

Response from King George Hospital 6 years ago
King George Hospital

Submitted on 24/07/2017 at 11:25
Published on nhs.uk at 12:33

"Thank you for taking the time to provide feedback on the service you recently received.

Please accept my apologies this is not the level of service we expect our patients to receive. Your comments will be passed to the service lead for future monitoring.

Should you wish to discuss this further please contact the complaints department on telephone number 01708 435 032 or alternatively by email complaints@bhrhospitals.nhs.uk.

Kind regards

Caroline Moore

Divisional Nurse Specialist Medicine"

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