"I came to West Heath on 11th July ..."

What I liked

I came to West Heath on 11th July from the Royal Orthopaedic, when i arrived on ward 11 i was very worried as i had been given bad reports, Upon arrival i became very upset, but the staff soon set to work and made me feel a person nothing was too much trouble i was overwhelmed by EVERYONE'S kindness and within a few days i had settled in ready to start my rehabilitation. The one thing that really helps is being able to get off the ward for a few hours to take part in the activities, this is a fantastic service provided for the patients :-)

What could be improved

I would be hard pushed to find anything specific that would need improving, with the exception of maybe having the Physio's and the activities available over the weekend and on bank holidays, the weekend drags on when you don't have these facilities

Anything else?

I would like to take this opportunity to say a big THANK YOU to everyone who has helped to make my stay at West Heath Hospital as comfortable and as enjoyable as possible, all the nurses and the house keepers are ready to help with ANY need you might have, i would also like to say a special THANK YOU to the Activities ladies for their patience and care fun and laughs over the past 7 weeks i don't think i could of coped without you, although i can't wait to go back home now i shall miss you all and as soon as i can i would like to come back and help out any where i can

Thanks again for everyone who has helped me with anything during my stay

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Responses

Response from West Heath Hospital

Thank you for taking time to give this positive feedback of your experiences at West Heath Hospital. Your appreciation has been passed to the staff involved in your care. Your comments about extending activities and therapy services over the whole week have been noted and will be discussed by managers of the service.

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