"I had to visit the hospital to ..."

What I liked

I had to visit the hospital to access the Minor Injuries Department as I had suffered a fall from my wheelchair.

The Sister on duty treated me with sincere compassion, respect and dignity, and was careful and thorough in her examination and diagnsis of my injury.

I had to use the x-ray department, where, again, I found the staff sympathetic and competent.

My x-ray results were immedeately accessible, and my treatment options discussed before I was treated - again, with great competency and care.

An appointment was booked with the relevant Consultant straightway.

I cannot fault the service and care I received.

My faith in hospitals has been somewhat restored following some disasterous experiences in other hospitals,earlier in the year!

What could be improved

I wasn't sure if the staff had heard the doorbell, when I first arrived!

The sign on the door says to 'only ring once' as, understandably, nurses could be occupied, but after waiting a considerable time, I did ring again, as I wasn't sure the bell had actually worked inside the building.

Anything else?


A big thank you to all concerned!

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››