"The medical staff were all respectful, ..."

About: St Mary's Hospital (London)

What I liked

The medical staff were all respectful, polite, efficient and caring, as well as delivering the medical attention I needed for my dislocated shoulder with the utmost professionalism.

I was in a small, cosy ward, which was light and airy, and even had a nice oil painting on the wall. The hospital was spotless, and the shining floors were cleaned 3 times during my short stay. I was given a nutritious lunch, sandwich, fruit, yoghurt and juice, and offered even more food shortly afterwards.

I cannot fault my experience, and am very grateful to the amazing NHS staff who do such a fantastic job day in day out.

What could be improved

My partner commented that the reception staff throughout the hospital, were unfriendly.

Anything else?

Although I chose the option to say that I was involved with decisions about my care only 'some of the time', I was perfectly happy with this and trust the medical professionals to have a better idea about what treatment was required than I do.

Story from NHS Choices

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Response from St Mary's Hospital

Thank you for taking the time to post your comments. We are pleased that your experience was so positive and that you found our medical staff efficient and caring and that the hospital’s cleanliness was of a high standard. We are disappointed, however, to learn of your partner’s experience with some reception staff. Your feedback will be forwarded to the relevant departments.

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