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Very good Service

Story from nhs.uk

"Very good Service"

About: Fairfield General Hospital

Had an appointment today in the oral surgery department and I was greeted by a very nice person at the reception window who checked my details, then another her person who sorted my x ray out and the way they dealt with the xrayed produce was very good clear and I felt at ease undertaking what they asked me to do when having the xray.

Seeing the specialist he gave me the information needed and explained everything to me. The wait from having the xray to be seeing no longer than 10 mins.

Parking is unclear if it staff, out paitent or visitors. Not sure what I was able out paitent or a visitor, took a chance in the car park and is was fine need clear signs.

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Responses

Response from Fairfield General Hospital 7 years ago
Fairfield General Hospital

Submitted on 18/04/2017 at 16:34
Published on nhs.uk on 20/04/2017 at 04:10

Thank you for your feedback concerning the care, and communication during your time in the department.

All members of staff in the departments consistently strive to provide the best quality care they can, so we are pleased that your experience reflected this.

I am sorry that you found the signage for public parking difficult to distinguish from the staff parking.

I have shared your comments with the Trust’s estates and Facilities Department.

If you have access to the Internet you can view the public parking locations at Fairfield and any other Trust site, I have given the link below for your convenience.

http://www.pat.nhs.uk/Getting%20Here/Fairfield%20Map%20and%20A-Z%20Directory.pdf

Regards,

Head of Patient Experience

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