This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Wonderful care in critical care and on ward 515

Story from nhs.uk

"Wonderful care in critical care and on ward 515"

About: Queen Elizabeth Hospital Birmingham

My uncle was extremely ill - dehydrated and delirious, after initially having a very negative experience in A&E he was admitted to critical care. I have to say it was touch and go with my uncle, however the critical care team were so wonderful and dedicated.

The doctor kept us constantly informed and went out of their way to get all of the history about my uncle.

He has now almost recovered - he is on ward 515 and has had psychiatric nurse with him who have been excellent, he is now eating drinking and talking!

I have my uncle back and it is thanks to the wonderful NHS and the teams at QE.

Thank you so much

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Queen Elizabeth Hospital Birmingham 7 years ago
Queen Elizabeth Hospital Birmingham

Submitted on 03/04/2017 at 13:22
Published on nhs.uk at 13:33

Fernando, thank you for taking the time to rate the Queen Elizabeth Hospital Birmingham 5 stars.

We are pleased your experience with both critical care and ward 515 was positive and that your uncle is now recovering well. Your kind words will be shared with the senior staff to share with their teams.

We are sorry to hear that you initially had a negative experience in A&E.

If you wish to discuss this further with us or give us more feedback about what went wrong please make contact via the Patient Advice and Liaison Service (PALS).

PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k