This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Wonderful care in A&E"

About: Royal Surrey County Hospital / Accident and emergency

I went to A& E very reluctantly last night (31st March) as I know that the service is under pressure. Although it was a busy Friday evening I was taken straight through to majors. Everyone, from the triage nurse and all other nursing staff to the radiographer who was called in from home to do a CT scan, could not have done more to help me. Everyone was kind and considerate and the doctor was exceptional. The doctor made sure that I was thoroughly checked out, explained everything clearly, told me throughout what would happen next and was kind and courteous. I felt completely safe in their care. The doctor also reassured me that I had made the right decision to come. Please thank everyone who was on duty in majors last night, I could not have received better treatment.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Royal Surrey County Hospital 7 years ago
Royal Surrey County Hospital
Submitted on 03/04/2017 at 10:09
Published on nhs.uk at 10:34


Thank you for taking the time to share feedback on your recent visit to Royal Surrey County Hospital.

I am pleased to read that you found our staff to be both kind and considerate.

Coming into hospital can be very daunting, so I am delighted to hear that everything was clearly explained and you felt in safe hands.

Please be assured that your kind words will be shared with the team in A&E, who I know will be delighted to receive your message.

Receiving such an appreciative message always means a lot to our staff, who all work incredibly hard.

Once again, thank you for your feedback.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k