"The nursing staff were generally ..."
About: St Mary's Hospital (London) St Mary's Hospital (London) London W2 1NY
What I liked
The nursing staff were generally very good - in fact, second to none.
What could be improved
The main improvement that needs to be made is with the doctors. I was a Doctor's patient and they insisted on making all clinical decisions regarding my care.
Unfortunately, as they were rarely around so I saw different doctors every day, all with a different degree of knowledge about my case. When I asked a question, they would have to contact the Doctor and this might take several days so answers were never forthcoming.
The doctors also seemed to not communicate with each other which was also very frustrating.
The wards were often mixed and there was a terrible lack of bathroom/toilet facilities so that they were never clean.