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"Dissaponted"

About: Highfield Hospital

I was admitted for 4 nights for a major operation. My complaints are listed as below.

1/ The old meal trays left in my room for two and a half hours after meal time had finished was a regular occurrence.

2/ Medicine/tablets given to me but not logged, so other staff try to give me the tablets again 4 times

3/ Staff did not know the relevant information regarding the Morphine self administrating apparatus

.

4/ Intravenous drip allowed to run out (regularly) allowing blood to travel back up the line.

5/ Drinks of tea ordered on 2 separate occasions but never turned up.

6/

Did not see see a doctor prior to being discharged. but asked me "loaded" questions to get me out as they had that room booked for someone else and I could not stay. Even though I couldn't eat, and had been violently sick that morning.

There answer is "Your sats are ok so you can go home, cant you"..

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Responses

Response from Highfield Hospital 7 years ago
Highfield Hospital
Submitted on 29/03/2017 at 16:01
Published on nhs.uk on 06/04/2017 at 02:34


Dear Sir

This is a serious complaint. Can I please ask if you could email me your name so I can investigate this fully on your behalf.

My email address is : Tracy.Jackson@bmihealthcare.co.uk

Kind regards

Tracy

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