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"Absolutely poor excuse of a inpatient!"

My stay at Mill Lodge was absolutely the worse months of my life. The support was shocking and it wasn't the Staff Nurses that helped and cared it was the Health Care Assistances, this only being a few out of many. Most of the time the Nurses was sat in the office barely seeing them throughout the day. The patients was not treated fairly by any means, but also I found it appalling how it was the patients that mainly supported the other patients that was struggling. It caused many arguments between me and my parents because the communication that the staff had with them was shocking. The bank/agency staff was beyond appalling with what they said and how they supported people and generally just looked as though they didn't have any training in mental health what so ever! They don't give support out to patients in the areas they know they need it the most and get very miserable/up-tight/and generally childish, refusing to speak to patient, that don't want to take their medication for obvious reasons. To say people go there to get help when they are at their lowest, its an appalling excuse of a inpatient unit and generally think the staff need more training, or just different jobs all together. I know inpatient unit don't help all people but I can honestly say they don't even try and has made me 10x worse. I don't want to go into the incidents that happened when I was there as there personal but all I can say is no wonder people come out worse.

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Responses

Response from Mill Lodge Community Unit 7 years ago
Mill Lodge Community Unit
Submitted on 20/04/2017 at 14:28
Published on nhs.uk at 14:32


Thank you for taking the time to leave your feedback regarding Mill Lodge.

However, what you have described is clearly not the level of care we would want our patients to experience.

Nevertheless, I am grateful that you have bought this to our attention.

In order that the issues you have raised can be investigated further, I wondered whether you would be willing to talk to our PALS team based at the Becklin Centre on 0800 0525790 to discuss your concerns with them.

Thank you again, and I hope that you will contact the PALS team.

Kind regards

Clare Blackburn

(PALS, Complaints & Claims Manager)

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