This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"A&E needs resuscitation."

About: Barnet Hospital / Accident and emergency

I am a 60 year old male who woke up with a severely swollen hand.

I went to Barnet A&E at 11.15 am, checked in and waited.

was called through after 1 hour and saw nurse who sent me for an X ray.

Whilst still waiting for an X ray (1.5 hours) they apparently called me 3 times on the A & E P/A system and when I didn't respond as I was in radiography they deleted me from the A & E list.

X ray told me to go and wait in A & E.

After another 1.5 hours I asked the receptionist how long I had been there so I could pay the parking charge. The receptionist informed me that A & E had discharged me because I had not responded to the announcement I could not hear in the radiography department.

Back on the list I waited another 1.5 hours before I remonstrated and left the building very angry and with no treatment or analysis of the X ray.

How much did that pointless farce cost us tax payers ?? £500.00

The next day booked into BMI hospital and had an ultra scan, diagnosis and cortisone injection in 40 minutes £486.00,

We so touchy about the sacred NHS it just gets more and more inefficient.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Barnet Hospital 7 years ago
Barnet Hospital
Submitted on 28/03/2017 at 11:05
Published on nhs.uk at 10:30


Dear Phillip

Thank you for taking time to leave feedback on your recent poor experience at Barnet ED.

Whilst it is expected that patients wait based on clinical need and the need for tests, it is not acceptable for you to be discharged whilst in the system for failing to respond to an announcement you didn't hear.

I have raised this with senior managers to ensure it does not happen and the head of nursing for critical and emergency care has asked me to send her apologies for your experience.

Kind Regards

Richard

Richard Chester, deputy director

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k