"From the moment that my elderly ..."

About: St Mary's Hospital (HQ) (London) St Mary's Hospital (HQ) (London) London W2 1NY

Posted via nhs.uk 13 years ago

What I liked
From the moment that my elderly mother was seen in reception, then triage to her discharge, the A& E process ran like clockwork. The nurses and doctors were extremely pleasant, professional and kept us 'in the loop' as it were at all times. They all had a fantastic sense of humour too!
What could be improved
Absolutely nothing needed improving (it was a quiet day though).
Anything else?
The nurses, junior doctors and receptionists deserve a pay rise!

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St Mary's Hospital (HQ)

Submitted on 06/01/2010 at 15:05

Published on nhs.uk on 25/07/2010 at 20:37

Thank you very much for your kind feedback. We are really pleased to hear that your mother’s experience in A&E was so positive. We will of course share your comments with the A&E team.
Ref 07

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