"From the moment that my elderly ..."

About: St Mary's Hospital (London)

What I liked

From the moment that my elderly mother was seen in reception, then triage to her discharge, the A& E process ran like clockwork. The nurses and doctors were extremely pleasant, professional and kept us 'in the loop' as it were at all times. They all had a fantastic sense of humour too!

What could be improved

Absolutely nothing needed improving (it was a quiet day though).

Anything else?

The nurses, junior doctors and receptionists deserve a pay rise!

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Response from St Mary's Hospital

Thank you very much for your kind feedback. We are really pleased to hear that your mother’s experience in A&E was so positive. We will of course share your comments with the A&E team.

Ref 07

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