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"Car parking - £60 fine for typo"

About: Aldershot NHS Outpatients

(as the patient),

I was in a hurry for my appointment, it was raining, there was a queue of people behind me and I was in my wife's car that day ('cos she's got SatNav! ). In my rush to pay for parking, I entered half my wife's registration and half of my own. She then received a £60 fine because the regsitration phtographed entering and leaving the car park did not match any on their system - fair enough, they wouldn't match BUT when I appealed, explaining the situation - giving them the incorrect registration I had entered but proving that I HAD paid for parking - I was told that I had not complied with their regulations (which are on display - but which I doubt anybody has read) and the £60 fine would go up to £100 if I didn't pay within a few days.

I sent them a cheque with a very strongly worded letter - copied to the head of Mental Health and head fo Facilities at ACFH - suggesting they do the right thing - cancel the fine and tear up the cheque - of course they didn't - they're only interested in the money.

I can understand why they have changed to this attendentless parking system but they need to give leeway for mistakes and genuine errors. ACFH is the local centre for mental health - there will be people in a hurry entering details while a lot more anxious than I was.

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Responses

Response from Claire Marshall, Head of Patient Involvement, Frimley Health NHS Foundation Trust 7 years ago
Claire Marshall
Head of Patient Involvement,
Frimley Health NHS Foundation Trust
Submitted on 20/04/2017 at 14:44
Published on Care Opinion at 14:51


picture of Claire Marshall

Dear Ayat

I'm really sorry to read your review and for your experience with the car parking at Aldershot Centre for Health. Unfortunately Frimley Health NHS Foundation Trust are not responsible for the car parking management. I know this isn't helpful for you but we are unable to provide assistance in this case

It sounds like you have the details of the Head of Facilities at ACFH already.

Kind regards

Claire Marshall

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