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Exceptional care

Story from nhs.uk

"Exceptional care"

About: Darlington Memorial Hospital / Accident and emergency

Recently received exceptional care while I was at A and E in Darlington Memorial Hospital on 23/03/17. From seeing the triage , to the nurses, to the radiologists to the Dr I was treated with great kindness and professionalism. Had fallen and had nasty knock to the head and was in severe pain on left side of body. The staff exhausted all avenues to make sure I had not done any internal damage. My Dr really took care of me as well as all staff nurses and hospital porter. They should all be appraised as A&E was busy at time but

I still received high quality care and humanity from them all. Very Happy indeed.

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Responses

Response from Darlington Memorial Hospital 7 years ago
Darlington Memorial Hospital

Submitted on 28/03/2017 at 15:35
Published on nhs.uk at 15:30

Dear Mr Saunders

Thank you for providing feedback on your recent visit to A&E at Darlington Memorial Hospital.

I am very pleased to hear that you had a positive experience and that you are happy with the care you received.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the Matron to pass onto the staff on your behalf.

I know they will be encouraged by your positive comments.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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