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"Excellent care on 4B & 3E"

About: Whiston Hospital / General surgery

I was admitted to 4B with undiagnosed pelvic pain.

The care and attention I was given was impeccable, despite the ward being beyond full with no available beds and referrals flowing in from A&E, as well as others like myself coming from GPs. As my bloods showed a v high level of infection (crp 218 on admission and up to 349 next day) I was given a number of scans and tests to work toward a diagnosis.

At each stage I was fully informed as to the nature of the investigation, and given clear information about the results.

The guidelines for leaving reviews state that names will be removed so I won't include the names but some of the nursing team on 4B are absolute heroes. Responding quickly and calmly whenever 'buzzed' by a patient, introducing themselves and explaining their role clearly and most making time for a comforting chat in passing.

Initially no clear cause was apparent but a referral to a Gynae consultant brought clarity, excellent team work and a very grateful patient.The rest of my stay was on 3E, a much quieter ward. I will always be very grateful to the team there for giving me such a high level of care and clear understanding of what was going on with my body.

Recovery and treatment not yet complete but following such a positive experience I have a high level of trust that my on going care will be of the same high quality.

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Responses

Response from Whiston Hospital 7 years ago
Whiston Hospital
Submitted on 27/03/2017 at 08:59
Published on nhs.uk at 11:30


Thank you for your comments. We are delighted to hear that your experience of our teams on ward 3E and 4B was positive. We are very proud of our 3B and 4E staff and will pass on your very kind and positive feedback to them. Once again thank you for taking your time to inform us of your experience. If you would like us to pass on your thanks to specific staff please contact the PALS department on 0151 430 1376.

Once again thank you for taking your time to inform us of your experience.

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