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"No chance of dignity & respect if you are old..."

About: Airedale General Hospital

My experience of A&E was fine and I am still alive for which I am grateful. On the ward there just didn't seem to be enough staff. People would promise to come back and change a dressing for example but despite reminders it did not necessarily happen the same day.

The old woman opposite me was clearly confused and couldn't understand how to use her buzzer to get attention. Not that anyone came very quickly even when it was activated. She wanted to be helped to use a bed pan but there was no hoist on the ward so she had to solid her pad after waiting 4 hours. No one even knew what she liked to drink when she was struggling to eat to drink without support. I am surprised that one page profiles are not in common use as they are in other parts of the UK.

http://helensandersonassociates.co.uk/person-centred-practice/one-page-profiles/one-page-profile-social-care/dementia-one-page-profile/

For my own part the food was appalling and the consultant patronizing and rude

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Responses

Response from Airedale General Hospital 7 years ago
Airedale General Hospital
Submitted on 27/03/2017 at 14:14
Published on nhs.uk at 13:31


We are pleased to hear that you had a positive experience in our Emergency Department.

Sadly you do raise some concerns regarding the time you spent on one of our wards, and we would like to have the opportunity to discuss these with you in greater detail. We would encourage you to contact our Patient Advice and Liaison Service (PALS) on 01535 294019.

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