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We were treated with the utmost professionalism

Posted By myd123

"We were treated with the utmost professionalism"

About: Scottish Ambulance Service / Patient Transport Service University Hospital Hairmyres / Emergency Department

(as a relative),

We would like to thank the Paramedics and the staff at Hairmyres A&E for their excellent treatment from leaving the house to my husband getting back home.

We were treated with the utmost professionalism and great kindness and reassurance.

Our thanks go out to Anna and Claire (Drs) and to Jennifer and Andy the Nurses.

(sorry but not able to remember the ambulance crews names)

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Responses

Response from Lise Axford, Chief of Nursing, University Hospital Hairmyres, NHS Lanarkshire 7 years ago
Lise Axford
Chief of Nursing, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 27/03/2017 at 20:02
Published on Care Opinion on 28/03/2017 at 09:25

picture of Lise Axford

Dear myd123

Thank you so much for taking the time to share your recent experience. I am delighted to read that your husband was treated with kindness and professionalism during his emergency attendance.

It is important for staff to receive feedback and I will be really pleased to share your comments with the team and especially with those staff you have mentioned. I will also discuss with our ambulance colleagues.

An emergency attendance can be a very stressful experience for both the individual and family members. Providing a calm and reassuring environment is important. For staff to hear that they did this well provides positive reflection on which to build their skills.

I hope that your husband is recovering well.

Thank you again for your kind comments.

Best Wishes

Lise

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Response from Martin Esposito, Consultant Paramedic - Major Trauma, Clinical Directorate, Scottish Ambulance Service 7 years ago
Martin Esposito
Consultant Paramedic - Major Trauma, Clinical Directorate,
Scottish Ambulance Service

Submitted on 29/03/2017 at 07:50
Published on Care Opinion at 09:19

picture of Martin Esposito

Dear myd123

Thank you for sharing the experience of your husband on Patient Opinion.

I was sorry to hear that your husband had been unwell but was pleased to hear about the care that he received. I agree with Lise about the importance of a calm and reassuring approach. It can make such a difference and have such a positive impact on patients and their families.

I do hope that he is recovering well.

Take care

Martin.

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Response from Helen Mackie, Chief of Medical Services, University Hospital Hairmyres, NHS Lanarkshire 7 years ago
Helen Mackie
Chief of Medical Services, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 29/03/2017 at 16:31
Published on Care Opinion at 16:47

picture of Helen Mackie

Thanks for your kind words, we will pass on your thanks to staff!

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