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"Queens Hospital Romford A&E"

About: Queen's Hospital / Accident & emergency

I was taken to Queens Hospital dated on the 18th of February due to collapsing around the Romford area.

Due to having a history of "back of the head pains" i was advised in undertaking a CT scan in which after 2 hours of waiting i was finally called up by a doctor,who had no information or knowledge of my case which resulted in the doctor saying they has not received my CT scan results.

Again, being called up after another 2 hours and the doctor telling me along the lines of "you have a bleeding in your brain" with no information or even going over my CT scans and a lack of empathy this was a shock for me and sister and my little nephew.

I encounted doctors with conduct that was not in any way professional, but i had no choice to stay overnight at the hospital in which a MRI scan was to be taken the next day.

I have found the doctors not to have a genuine empathetic manner with me finally some good news that i was well to go home.

Again no sign of a neurologist or any qualified doctor to answer my questions in a fourthright manner. My discharge papers from this hospital was irrelevant as no outcome to reason for suspecting a bleed to the brain which of course was not the case.

I wouldnt want to go to this hospital again and a big let down in terms of general A&E doctors who were very cold. My Gp has made referrals for me to get a second opinion from another hospital just to be sure.

On a plus side all the nurses was lovely and compassionate.

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Responses

Response from Queen's Hospital 6 years ago
Queen's Hospital
Submitted on 05/05/2017 at 17:01
Published on nhs.uk at 16:32


Thank you for taking the time to make us aware of your experience, I was very sorry to read the concerns that you have raised following your attendance to our Emergency Department at Queen’s Hospital. I would like your concerns to be looked into further. Please can you contact the Patient Advice and Liaison team by calling 01708 435 454 or by email PAL@bhrhospitals.nhs.uk who will take the details and agree the next steps with you.

Yours sincerely

Associate Medical Director

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